Concerns & Complaints

“ Highly recommend Phil, made complex issue of bringing various insurances together simple.

Dan Moore

If you are dissatisfied in any way with the our services, we want to know about it. We want to get it right for you.

We have a formal internal complaints handling process and will try to reach a satisfactory resolution with you as soon as possible.

Step One: 

Please email phil@philrobinson.nz or contact Phil on 09 320 3819

You can make your complaint verbally, by email or letter.

We will acknowledge your complaint within 2 working days and try to resolve your complaint within 10 days. We may need to ask you for further information or agree on an extension if the issue is
complex or there are issues outside our control.

Step Two: 

If we cannot agree on a resolution you can contact our independent external dispute resolution scheme, Financial Services Complaints Ltd.

Financial Services Complaints Ltd is an external financial dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and
Dispute Resolution) Act 2008.

The Scheme can be contacted at www.fscl.org.nz or 0800 347 257

They will investigate your complaint and work to facilitate an agreed resolution. If this is not possible the Scheme may make a formal decision which is binding on Phil Robinson Insurance, but not you unless you accept the decision. The process is free to you and the Scheme will assist you to lodge your complaint.

Contact Details:
Phil Robinson - 021 31 32 31
Office - 09 320 3819

Level 1, 19 Wellington Street, Howick, Auckland 
Mobile service also available for your convenience.

Know someone you think we
can help?

Our business is based on referrals, if you
think we can help your friends or family,
please give them our contact details
below!

Phil Robinson
P 09 320 3819
M  021 31 32 31
E phil@philrobinson.nz

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